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Terms & Conditions

1. OWNERSHIP

Phuket Travel One Co., Ltd. (hereinafter referred to as the “Company”) is the operator of this Website. This Website, and each of its modules, together with the arrangement and compilation of the content found on this Website, is the copyrighted property of the Company and/or its various third party providers and distributors and which is licensed to the Company. No content found in this Website may be printed, reproduced, stored in a retrieval system or transmitted in any form without prior permission from the Company.

In addition, the trademarks, logos and service marks displayed on this Website (collectively, the “Trademarks”) are registered and common law Trademarks of the Company, its affiliates, and various third parties. Nothing contained on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the content on the Website or Trademarks without the prior written permission of the Company or such other party that may own the content on the Website or Trademarks.

2. USE OF WEBSITE

The Company grants you a limited, non-exclusive, non-transferable, non-sub-licensable and revocable right to use this Website in accordance with the Terms and Conditions. You agree that you:

  1. shall only use this Website to make legitimate reservations or purchases and shall not use this Website for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.
  2. shall not employ misleading email addresses or falsify information in the header, footer, return path, or any part of any communication, including emails, transmitted through this Website.
  3. shall not, except as permitted under applicable law, copy, reproduce, republish, upload, post, transmit, distribute or otherwise communicate or caused to be displayed to the public any of the content provided in this Website, including the text, graphics, button icons, audio and video clips, digital downloads, data compilations and software, without the prior written permission of the Company and/or its third party providers and distributors.
  4. shall not use any “robot,” “spider”, “crawler” or other automated device, or a program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the web pages, data or content found on this Website, in any case without the prior written permission of the Company.
  5. shall not, except as permitted under applicable law, alter, modify, translate, decompile, adapt, disassemble, reverse engineer or create derivative works from any content or component from this Website.
  6. shall not transmit or otherwise transfer any web pages, data or content found on this Website to any other computer, server, web site, or other medium for mass distribution or for use in any commercial enterprise. The use of such materials on any other web site or in any environment of networked computers is prohibited.
  7. shall not use any device, software or routine to interfere or attempt to interfere with the proper working of this Website.
  8. shall not take any action that imposes a burden or load on our infrastructure that the Company deems in its sole discretion to be unreasonable or disproportionate to the benefits the Company obtains from your use of the Website.
  9. shall not make any unauthorized use of this Website and/or the materials contained on this Website to violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials, and you must not alter, obscure or obliterate any of such notices.
  10. shall not post or transmit any information which (i) infringes the rights of others or violates their privacy or publicity rights, (ii) is protected by copyright, trademark or other proprietary right, unless with the express written permission of the owner of such right, (iii) contains a virus, bug, worm , time bomb, trojan horse, trap door or other harmful item, (iv) is used to unlawfully collude against another person in restraint of trade or competition, or (v) creates any liability on the Company or causes the Company to lose (in whole or in part) the services of our internet service providers or other suppliers.

You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right, or any other harm or loss resulting from your use of this Website.

The Company is not under any obligation to update any content on this Website. Although reasonable care has been taken in preparing the information displayed on this Website, the Company cannot guarantee the accuracy of all these information. It is your sole responsibility to contact the relevant employee(s) of the Company to verify. As such, the Company cannot accept any liability or loss arising from any error, omission and inaccuracy found in this Website.

3. REGISTRATION

Use of this Website may require you to register and provide certain data. In consideration of the Company permitting you to use the Website, in registering and providing such data, you represent and warrant that: (a) the information about yourself is true, accurate, current, and complete (apart from optional items) as required by various registration forms on the Website (the “Membership Data”) and (b) you will do your best to maintain and promptly update the Membership Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the Company has the right to suspend or terminate your account and refuse any and all current or future access to and use of this Website. The Company shall not be liable for any losses or harm which you may suffer, where the loss or harm is attributable to untrue, inaccurate, non-current or incomplete information provided by you.

Upon registering, you will receive a password and user ID. You are responsible for maintaining the confidentiality of the password and user ID, and are fully responsible for all activities that occur under your password or user ID. You may only maintain one user ID and password at any one time and may not use multiple user IDs or passwords. You are required to use your password for your own use only. You may not permit others to use your passwords. You agree to (a) immediately notify the Company upon discovery of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. The Company cannot and will not be liable for any loss or damage arising from your failure to comply with this requirement.

You represent that you are of sufficient legal age to use this Website and to create binding legal and financial obligations for any liability you may incur as a result of the use of this Website. You understand that you are legally and financially responsible for all uses of this Website by you and those using your login information.

4. PRIVACY & MONITORING

You consent to the use and processing of your membership data and other personally identifiable user information by the Company and/or its third party providers and distributors in accordance with the terms of and for the purposes set forth in the Company’s Privacy Policy. You acknowledge and agree that the technical processing of this Website and the transmission of transaction messages relating to the products and services on this Website may involve transmissions of your membership data and other data collected and maintained by the Company with regard to you, over various networks and to various countries. You will not hold the Company responsible for events arising from third parties gaining unauthorised access to such data. You agree that if you submit suggestions, ideas, comments or questions or post any other information on this Website, you grant the Company and its affiliates a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content in any form, media or technology. The Company takes no responsibility and assumes no liability for any content posted or submitted by you to this Website.

5. ONLINE BOOKINGS & PURCHASES

Contracts for products and services

Unless otherwise expressly stated on the Website, the Company acts as agent for its third party providers and distributors for all products and services purchased by you on this Website. A contract for the sale and purchase of products and services may be made online at this Website by your acceptance of the products and services offered on the Website (the “Contract”) by third party providers and/or distributors and/or where stated, the Company, and you hereby agree to waive any rights to challenge the validity or enforceability of Contracts entered into on this Website on the grounds that it was made in electronic form instead of by paper and/or signed or sealed. Please note that by indicating your acceptance to purchase any product or service offered on the Website, you are obligated to complete such transactions.

You are solely responsible for checking that the booking made contains the correct information (including dates, names and timings). The Company and the third party providers and distributors shall be entitled to rely on the information contained in your booking and shall not be responsible for any error(s) made in your booking.

Third party travel service providers

You may be bound by terms and conditions imposed by the travel service providers for whom the Company acts as an agent including conditions of carriage, refund and cancellation policies of airlines, cruise lines, car hire operators, hotels, etc.

The Company is not liable for any claims against non-fulfillment or unsatisfactory fulfillment of products and services purchased on your behalf by the Company from these third party providers and distributors, such as, but not limited to, airlines, hotels, tour operators, car hire companies, insurance companies, and other entities. At times, airlines and other travel services providers may overbook passengers on their flights or re-schedule flight times. The Company is not responsible for any such incidents.

Fulfillment

Any booking or enquiry made in this Website cannot be construed as having been received and processed immediately by the Company, unless a relevant employee of the Company has acknowledged to you by telephone. Even then, the acknowledged booking or enquiry requires a minimum processing time of varying periods. The Company will not be held liable for any claims for loss, damages or compensation against non-fulfillment should you purchase a product or service that cannot be fulfilled between the time of booking or enquiry, and the time of departure. In such an event, the Company shall refund to you all unutilised monies collected from you for that purchase, subjected to the terms and conditions of that product or service.

Passport, Visa and Health information

Many countries require that foreign nationals entering hold a valid passport with at least 6 months of validity from the date of return. This information as well as other related information supplied by the Company or any of its affiliates and any link within the Website are supplied in good faith, and should be treated as a guideline only. Possessing valid and relevant passports, visas (including, but not limited to, transit visas) and meeting health requirements are the sole responsibilities of the travellers. The Company reserves the right to decline any booking or purchase for any reason and shall not be held liable for any resulting claim for loss, damages or compensation.

Over-lapping bookings

You agree that multiple over-lapping bookings for the same traveller/s are not allowed and may result in damage and loss to the Company, which you will bear in full.

Specific terms and conditions for products and services

Certain products and services have their own specific governing terms and conditions which shall apply in addition to the Terms and Conditions. It is important for you to obtain and read the terms and conditions applicable to these certain products and services as they may contain exclusions of limitations of liability and other terms and conditions, including restrictions on amendment or cancellation. Some of these terms and conditions for specific products and services shall include terms and conditions found on your screens and when using any part of this Website.

6. PRICES

All prices and availability displayed for the products and services in this Website are subjected to changes without prior notice, and such prices and availability are not final until you have been instructed by an employee of the Company to make partial or full payment for the product(s) and service(s) concerned.

7. CANCELLATION OF & CHANGES TO BOOKING & PURCHASE

Please note that the terms and conditions for cancellation of and changes to bookings and purchases will vary for each product and service, and therefore you are advised to check with the relevant Company’s employee(s) during office hours. You are not allowed to cancel or amend your booking or purchase via this Website. You must contact the relevant employee(s) of the Company via telephone or make a visit to the Company’s office to effect any cancellation or amendment. Please note that cancellation or amendment may not be allowed in certain cases, and if allowed, may require a minimum processing time of varying periods, subject to the specific terms and conditions applicable to the type of product or service booked or purchased. Cancellation or amendment may be subjected to cancellation or amendment fees imposed by the Company and, but not limited to, the relevant travel service provider(s), which you agree to bear in full and immediately pay up.

The Company reserves the right to decline any booking or purchase for any reason and shall not be held liable for any resulting claims for loss, damages or compensation. In such an event, the Company shall refund to you all unutilised monies collected from you for that purchase.

You agree to bear the full cost of any booking, cancellation and administration fees for any product or service booked but not utilised for any reason. In some cases, the Company may charge cancellation and/or amendment fees in addition to those imposed by travel service providers.

Any refund is subjected to the Company’s policy in terms of the amount, processing time and the mode of refund. The Company reserves all rights to determine the appropriate refund procedure.

8. THIRD PARTY WEB SITES, CONTENT AND PRODUCTS AND SERVICES

You acknowledge and agree that your correspondence and business dealings with any third parties, including any merchants or advertisers, found on or accessed through this Website, including payment for and delivery of any related goods and services, and all other terms, conditions, representations, and warranties related to such dealings, are solely as between you and such third parties. You understand and acknowledge that some of the services accessible through this Website are provided by third parties and may make use of the Company’s name, logo and/or other identifying marks of the Company, and that in certain instances, the Company may receive referral fees and/or other compensation from third parties on a per use or other basis based on your purchase or use of third party goods or services found on or accessed through this Website. YOU ACKNOWLEDGE THAT IN SUCH DEALINGS WITH THIRD PARTIES, THE COMPANY IS NOT THE SELLER OR PROVIDER AND YOUR AGREEMENT OF PURCHASE OR FOR SERVICES WITH SUCH THIRD PARTY IS SOLELY BETWEEN YOU AND THE THIRD PARTY, AND NOT THE COMPANY. THE COMPANY ASSUMES NO RESPONSIBILITY WHATSOEVER FOR ANY CHARGES, LOSSES OR LIABILITIES YOU, OR ANY USER OF YOUR ACCOUNT, INCURS WHEN MAKING PURCHASES, DEALING WITH OR COMPLETING TRANSACTIONS WITH SUCH THIRD PARTIES. By accessing third party services through this Website, you hereby authorize such third party service providers to provide the Company with personal information regarding your use of and your activities with respect to the purchase and use of third party services and/or goods.

Hypertext links or pointers to third party web sites and references to products and services offered by third parties are provided to you for convenience only and do not constitute an endorsement or approval by the Company of:

  1. the organizations that operate such web sites;
  2. the information, content, privacy policies or other terms of use on such web sites, or;
  3. such third party products and services.

As the Company has no control or responsibility over, and does not investigate, monitor, or check for accuracy third party web sites or information and/or content maintained by other organizations, or for products and services offered by third parties, the Company does not assume any liability for your use of any of the foregoing. If you decide to exit this Website and access third party web sites, you acknowledge and agree that you do so AT YOUR OWN RISK and you should be aware that these Terms and Conditions no longer govern.

9. TRAVEL resources

Travel resources including, but not limited to, currency converter, weather information, country information, passport and visa requirements and electric voltage, found in various parts of this Website are based on various publicly available sources and should be used as guidelines only. The above information are provided solely for your convenience and general references and are not verified as accurate. Travel resources are not updated every day. The Company is not under any obligation to update the travel resources on this Website. Although reasonable care has been taken in preparing the information displayed on this Website, the Company cannot guarantee the accuracy of all these information. It is your sole responsibility to verify with the appropriate parties. As such, the Company cannot accept any liability or loss arising from any error, omission and inaccuracy resulting from the use of the travel resources found in this Website or third party web sites that have hypertext links in or pointed from this Website.

We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.

10. AGE AND RESPONSIBILITY

You represent that you are of legal age to use the booking facility in accordance with these Terms and Conditions and to create binding legal obligations for any liability you may incur as a result of the use of the Website. You are financially responsible for all uses of this Website by yourself and those using your login information. You will supervise all usage of the Website under your name or account. You warrant that all information supplied by you and members of your household in using the Website are true and accurate.

11. DISCLAIMER

The materials in this Website are provided “as-is” and without warranties of any kind either express or implied. To the fullest extent permissible and subject and pursuant to applicable law, the Company disclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality, merchantability and fitness for a particular purpose. The Company does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected or that this Website or this server that makes it available is free of any virus or other harmful elements. The Company does not warrant or make any representations regarding the correctness, accuracy, reliability, or otherwise of the materials in this Website or the results of their use.

12. LIMITATION OF LIABILITY

You agree that the Company is a mere agent for the providers of services available through the Website, including but not limited to travel services. The relationship between the Company and you will be that of independent contractors, and neither party nor any of the company’s respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other. Except as required by statute or government regulation, the Company shall not be liable for any loss or damage caused by a user’s reliance on information obtained through this Website or a linked site, or user’s reliance on any product or service obtained from a linked site. Any and all claims regarding any failure or breach with respect to the services offered through the Website are limited to claims against any and all service providers. The Company hereby disclaims any liability, whether based in contract, tort, strict liability or otherwise, including without limitation, liability for any direct, punitive, special, consequential, incidental or indirect damages, in connection with (i) any use of this Website or content found herein, (ii) any failure or delay (including, but not limited to, the use of or inability to use any component of this Website for reservations or ticketing), or (iii) the performance or non-performance by the Company or any third party providers or distributors, including, but not limited to, non-performance resulting from bankruptcy, reorganization, insolvency, dissolution or liquidation provided by any carrier or other supplier through the Website, liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligence or otherwise, of such carrier or supplier, lost profits, cost of procuring substitute service or lost opportunity arising out of or in connection with the use of the Website or a linked site, or with the delay or inability to use the Website or a linked site, even if the Company is made aware of the possibility of such damages, action must be taken to prevent or limit such damage and you hereby agree to exonerate and hold harmless the Company , its affiliates and any of their respective officers, directors, employees, or agents from any liability with respect to the same. This limitation on liability includes, but is not limited to, the transmission of any virus which may infect a user’s equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems (e.g., you cannot access your internet service provider), unauthorized access, theft, operator errors, strikes or other labour problems or any force majeure.

13. INDEMNIFICATION

You agree to defend and indemnify the Company, the Company’s affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including but not limited to, reasonable legal and accounting fees, brought by third parties as a result of:

  1. your breach of this Terms and Conditions or the documents referenced herein;
  2. your violation of any law or the rights of a third party; or
  3. your use of this Website

14. GOVERNING LAW & JURISDICTION

The Terms and Conditions, its performance and all disputes arising out of or in connection with the Terms and Conditions shall be governed by the laws of Singapore. You hereby consent and submit to the exclusive jurisdiction of the courts of the Republic of Singapore in all questions and controversies arising out of or in connection with the Terms and Conditions, its performance and your use of this Website.

15. INJUNCTIVE RELIEF

You acknowledge that a violation or attempted violation of any of the Terms and Conditions will cause such damage to the Company as will be irreparable, the exact amount of which would be difficult to ascertain and for which there will be no adequate remedy at law. Accordingly, you agree that the Company shall be entitled as a matter of right to an injunction issued by any court of competent jurisdiction, restraining such violation or attempted violation of these terms and conditions by you, or your affiliates, partners, or agents, as well as recover from you any and all costs and expenses sustained or incurred by the Company in obtaining such an injunction, including, without limitation, all legal fees and expenses. You agree that no bond or other security shall be required of the Company in connection with such injunction.

16. TERMINATION

The Company may terminate the Terms and Conditions and/or the provision of any of the products and services at any time for any reason, including any improper use of this Website or your failure to comply with the Terms and Conditions. Such termination shall not affect any right to relief to which the Company and its third party providers or distributors may be entitled, at law or in equity. Upon termination of the Terms and Conditions, all rights granted to you will terminate and revert to the Company and its third party providers or distributors, as applicable.

17. MODIFICATION TO WEBSITE

The Company may at any time modify any part of the Website, including the products and services and the Terms and Conditions at its sole discretion without prior notice, and your continued use of this Website will be subject to the Terms and Conditions in force at the time of your use. The Company also reserves the right to deny any person access and use of the Website at any time.

18. ADDITIONAL TERMS

Additional terms and conditions may apply to reservations, purchases of products and services and other uses of portions of this Website, and you agree to abide by such other terms and conditions, including additional terms and conditions that apply in relation to specific products and services.

19. SEVERABILITY

The Terms and Conditions shall be severable. In the event that any provision is determined to be unenforceable, illegal or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the enforceability, legality and validity of any other remaining provisions.

20. ENTIRE AGREEMENT

The Terms and Conditions, together with any terms and conditions incorporated herein or referred to herein constitute the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this Website.

21. FEEDBACK TO BUSINESSTRUST

Customers are encouraged to provide feedback to us should they have any complaints or compliments via our feedback page found at https://www.phukettravelone.com/contact/

Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to

Phuket Tours 1 Co., Ltd.
35/69, Land & Houses (Parichart), Soi 4, Mu 4, Lung Por Cham rd., Chalong, Muang, Phuket 83130
Email: info@phukettravelone.com
https://www.phukettravelone.com

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